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Communication overview

The Comms menu is where you talk to your customers: automatic SMS for payments and expiry, bulk SMS and e-mail campaigns, support tickets, and live chat and voice calls with customers using the mobile app.

Menu item Path What it is for
SMS /dashboard/sms Messages sent, SMS balance, buying SMS, sender IDs, templates, bulk sending and settings.
E-Mail /dashboard/e-mail Send e-mails to customers and see what was sent.
Support /dashboard/comms/customer-support Your customers’ support tickets, on a table or a board.
App Customers /dashboard/comms/app-customers Customers online in the mobile app right now, with a link to chat.
Voice Support /dashboard/comms/voice Take live voice calls from app customers.

The Owner and team members with communications roles can use these pages.

SMS at a glance

Section titled “SMS at a glance”
  • Automatic SMS: ISPMan can text customers when they pay and before or when their package expires. You choose which messages are sent and which template each one uses.
  • Bulk SMS: pick customers by service, status, package, router or last seen, and send them a message or template.
  • Paying for SMS: with ISPMan’s built-in SMS, each SMS part you send is billed on your monthly ISPMan bill, or taken from prepaid SMS units you have bought where prepaid bundles are available. If you connect your own SMS provider, you pay that provider instead.
  • Sender ID: messages go out from the shared ISPMAN sender ID until you register your own name.

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