Bulk actions and compensation

Two tools on Services → PPPoEs work on many customers at once: Bulk Actions for everyday changes, and Compensation for making up for an outage. Both need write access.

Bulk actions

Services → PPPoEs → Bulk Actions (/dashboard/pppoes/bulk-actions).

1. Use the column filters (Name, Username, Phone, Package, Device, Location, Active, Paid Until, Last Seen) to narrow the list.
2. Tick customers, or click Select all matching filters to select every match across all pages. Your selection is kept as you page and change filters.
3. Pick an action from the bar that appears (“N customer(s) selected”).
4. Fill in any details in the dialog and click Confirm.

Action	What it does
Assign package	Moves the selected customers to the package you pick.
Assign device	Assigns them to the router device you pick.
Reset connection	Removes their active sessions from all MikroTik devices, so they log in again.
Compensate	Adds a number of Days or Weeks to each customer’s Paid Until.
Activate / Deactivate	Activates or deactivates the accounts.
Delete	Archives the customers. This is hard to undo for many customers.

After a run, a summary shows how many succeeded and failed. Clear selection starts over.

Tip

Compensate in bulk adds the same time to everyone, starting from their current Paid Until (or from now if they have none). For outages, the Compensation page below is fairer because it works out each customer’s actual loss.

Outage compensation

Services → PPPoEs → Compensation (/dashboard/pppoes/compensation) gives back paid time customers lost while your service was down. Anyone with PPPoE access can review it, but only owners, admins, operators, customer admins and PPPoE admins can apply it.

1. Pick the outage. Either click Compensate this outage next to one of the Device outages in the last 24 hours (this fills in the window and the device for you), or fill in the form yourself:
   • Outage started at: only customers whose subscription was valid at this moment are compensated.
   • Outage ended at: leave blank if you’re still down. The award then keeps growing until you fill it in, so set it as soon as service is back.
2. Narrow it down (optional): pick a Package and/or Router device.
3. Click Load affected customers. The table lists everyone who had paid time when the outage started, with the time each would get and why.
4. Choose how much to give under Compensation to add:
   • Unused time (per customer) (the default): each customer gets back the paid time the outage actually cost them.
   • Whole outage to everyone: the full length of the outage.
   • A preset: Full package, 30 minutes, 1 hour, 3 hours, 12 hours, 1 day or 3 days.
   • Or a manual amount in minutes, hours or days.
5. Select customers (Select all, or tick rows) and click Compensate N selected.
6. Check the totals in Confirm compensation and apply.

How unused time is worked out

• Still had time left when it came back: the outage cost them every minute of it, so they get the whole outage back.
• Ran out while the service was still down: they get back everything they had left when it started, but not the part they had already expired through.
• Had already expired before it started: it cost them nothing, so they are skipped.

Nobody gets back more than the outage lasted, or more than they had left when it began. Time is always added on top of what they have now; an expiry is never moved earlier. Anyone whose subscription has already lapsed by the time you apply gets the time from now, so they can use it.

The flat options (whole outage, presets, manual) give every selected customer the same amount, including someone who had only a few minutes left.

After you apply, the page shows a Last compensation report.

Related

• Customers
• Billing and expiry
• Sessions and logs
• Devices